Return & Exchange Policy

At Vego Bunscrunchie, your satisfaction is important to us. If you are not completely happy with your order, we’re here to help.

30-Day Return & Exchange Guarantee

You may request a return or exchange within 30 days of receiving your order.

Return Conditions

To be eligible for a return or exchange, the item must be:

* Unused and unworn
* In its original condition
* In the original packaging
* Free from damage, stains, odors, or signs of use

For hygiene reasons, hair products that have been worn, used, washed, or altered cannot be returned.

Exchanges

If you ordered the wrong shade or would like a different color, you may request an exchange within 30 days, as long as the item meets the return conditions above.

Non-Returnable Items

We cannot accept returns or exchanges for:

* Used or worn hair products
* Items without original packaging
* Damaged items caused by customer use
* Final sale or promotional items, unless defective

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

* Your order number
* Clear photos of the item
* A photo of the packaging

We will review your request and help you with a replacement or solution.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please note that shipping fees, if any, are non-refundable.

Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

How to Request a Return or Exchange

To start a return or exchange, please contact us at:

support@vegobunscrunchie.com

Please include your order number and reason for the return or exchange.

If you have any questions about our return and exchange policy, please contact us anytime.

Vego Bunscrunchie Support Team